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Frequently Asked Questions – Wrongtools A/S
Frequently Asked Questions
We intend to make instruments that sound alive and organic, inspiring, strange and beautiful. First and foremost by employing the most sophisticated recording technology together with fantastic musicians placed in great sounding rooms.
Because perfect is boring.
Wrongtools spelled as one word. Wrongtools, not “Wrong tools”.
According to urban dictionary : WRG means “What’s Really Good” and TLS stands for “Talking Loud Syndrome”
Simply add your preferred products to the cart, choose payment method and follow the instructions. As soon as the payment procedure has been completed you will receive an auto-generated mail containing all download links.
The reality is that the current race-to-the-bottom in the sample-dev industry imposes a downward spiral on the prices. 10-20 years ago it would have been natural to charge $200 or more for these products,but not anymore. Luckily we have a very low overhead, so we can continue to offer professional instruments at a very low price.
We have just started selling samples, and are trying to puzzle together what the true expenses are. It could very well be that we’ll need to raise the prices in the near future.
Having set the prices this cheap, there’s not much headroom. So think of it as we always have a sale
Never say never, but currently, it’s a no. Making great sample-libraries is expensive. It needs to be sustainably priced.
Of course. You may use the samples in any composition or musical creation. The only thing you can’t do, is to use the sounds to make new sample-libraries, for example like the ones we make
nobody, unless they have also purchased the same libraries.
Purchase of a collection or bundle is limited to those libraries that have been released as of the date of your purchase.
It is important to understand that this purchase does not include any future releases of sampler-instrument libraries that may be made available in a collection. Subsequent releases or offers will require separate purchase.
After placing an order you should receive an order confirmation by email almost immediately. The subject of this email is “Your purchase is ready to download!”. If you cannot find this, please check your spam folder. If you can’t find it there, and you have checked that your payment has gone through, please provide us with an alternative email address.
if necessary, add us to your contact list to prevent our future messages from being tagged as spam.
Our products are subject to VAT if you are living in any country of the EU. VAT is the tax that is added onto a purchase for orders from certain countries. You will be issued an invoice with VAT specified, VAT registered customers will need to complete their order including VAT and then claim the VAT from your tax-return / HMRC in the usual way.
If you live outside the EU, you do not need to pay VAT. with the exception of UK, Norway (pays MVA), South Korea, Switzerland, Australia and Japan.
Please verify beforehand that you are actually exempted from paying the VAT for purchases in the European Union, otherwise, please ignore the optional field for the company name and VAT Number (if shown).
Downloaded libraries can’t be returned, so we can’t provide refunds. There are stripped-down simple demos patches available for most products. Please download and check out these demos if you are in doubt, before purchasing.
As stated on all product pages as well as the checkout page, our products require the full retail version of KONTAKT, updated to the latest version. Please make sure you understand and meet this prerequisite before purchasing. Unfortunately we cannot grant refunds if you purchase our products without understanding this requirement.
At checkout you can choose to be added to our mailing list. We will not share your details with any third party, and you are free to unsubscribe from the list at any time.
Links will be provided to you on email after payment is registered.
In your wrongtools.com account you will be presented with a download tab on the left side, where all your purchases will be available. Download at your convenience.
We use Amazons S3 servers for our files, a reliable distribution network that will give you speedy downloads where-ever you are. Most likely, things should work like buttersmooth. But note that as some of our files are pretty large, we don’t recommend downloading many files at the same time. Should download stop, try restarting your browser or connect on a different network. Also, probably smart if your machine doesn’t go into sleep mode during the download.
Have you checked how much free space you have on your harddisk? You’ll need at least double the size of the library, since the machine will need space to Unzip the files.
Your purchased libraries will be available in your-account, under the “downloads” tab.
We have set a limit on the number of downloads. Should you wish to install on another of your computers, the best approach is probably to copy the library from your own copy. Should you need to reset your download count, you will need to get in touch with us by simply sending us a note. The download limitation is just a safeguard against illegitimate access to an account.
The serial number on your invoice links your purchase to our system. You don’t need to enter it anywhere.
Because our products are not Kontakt Player libraries, you cannot add our products to the Kontakt library tab.
It is recommended that you store all of your sample libraries and project files on an external hard drive for optimal organization and protection. To ensure the most reliable storage and fastest load and access times, we highly recommend using an SSD (Solid State Drive). However, a good 7200RPM mechanical drive is a viable alternative.
Additionally, we strongly advise keeping a backup of all your libraries and project files on a secondary drive. This backup should be kept physically and geographically away from your studio or in the cloud using services such as Google Drive or Dropbox. This will help safeguard against the risk of data loss due to drive failure, theft, or fire, and ensure that all of your work and assets remain accessible.
If you encounter a “Content Missing” dialogue box when loading the instrument for the first time, don’t worry – this is an issue that can be resolved easily.
To resolve missing files, simply click on the “Browse for folder” option and navigate to the folder where you have stored the instrument. Select it and Kontakt will automatically search for the missing files in the relevant location.
You’ll have to download the whole library again from your account. We are hoping to find a smoother updating solution in the future.
The link provided to you when you purchased, is tied to your order. It will automatically provide you with the latest version. In your account you will see which version it is on the download button.
Once you’ve downloaded the latest version, you can replace it with the old folder. But it is always a good advice to keep a copy of the old files until you are certain that everything works as expected with your projects.
Kontakt instances loaded within Cubase/Logic/.. projectfiles are stored and loaded from your project. So you manually have to replace the patches in your project to make use of the latest updated kontakt library. They are not updated automatically.
Let us know if you have reached your download limit, and need more downloads.
To find our which version your downloaded instrument is, click on the BOOK icon (bottom left). And this window will pop up.
No account is needed, but you might want one. Anyone may download demos or download libraries, however you must obtain a verified account to download, get updates, get free-stuff and utilise some of the upcoming advanced functions on the website.
Login to your account. On the left you will see “account details” go to ‘Change Password’ on the following screen and click ‘save changes’
Login to your account. Click address or “account details” in the menu and on the following screen change the details and click ‘save changes’.
We love to give away freebies in the account area. They will be in constant flux, so better grab them while you’re there.
If you get this message you will need to Update your version of Kontakt. You do this through Native-Instruments ‘Native access’
no, but WAV files can be created by using the save “patch + samples” function from the “Save Instrument” menu within KONTAKT. Unclick “compress samples”.